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Community Health Center of Yavapai receives patient-centered medical home recognition

The National Committee for Quality Assurance (NCQA) has again awarded Community Health Center of Yavapai and it’s three locations in Prescott, Prescott Valley, and Cottonwood Patient-Centered Medical home (PCMH) Recognition.

The Patient-Centered Medical Home model of care supports a team-oriented approach while positioning the patients as the primary focus of their care. This means improved patient experience and access, ultimately helping health care providers better manage their patients with chronic conditions.

According to the NCQA website, Research shows that PCMHs improve quality and the patient experience and increase staff satisfaction—while reducing health care costs. Practices that earn recognition have made a commitment to continuous quality improvement and a patient-centered approach to care.

“In the midst of an ongoing pandemic that continues to affect our daily lives, it’s now more important than ever to have a system of support that focuses on your overall health,” said Willa Miller, the assistant director at CHCY. “Everyone from our providers to our medical assistants to care coordinators work in tandem to ensure that all of our patients healthcare needs are being met. Truly- every staff member at CHCY helps to make sure that each patient gets the best care they need.”

Having a patient call a healthcare facility their ‘medical home’ sounds great, but what does that mean? Medical Director Dr. Jennifer Waara explains how CHCY tries to meet all their patients’ needs:

“It’s not uncommon for a patient to come in with cold and flu symptoms or a sprained ankle, and leave with a tetanus shot, or an appointment for a mammogram, and a referral to meet with one of our on-site behavioral health counselors or care coordinators. It’s called a warm handoff and we do it to ensure that every patient is getting all their needs met and not falling through the cracks. It really comes down to a team effort to provide the best care possible.”  

For more information on Community Health Center of Yavapai or to make an appointment, please call 928-583-1000 for Prescot/Prescott Valley or 928-639-8132 for Cottonwood or visit

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