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Sunday, October 2, 2022

Patient FAQ

What is a community health center?

Community Health Centers or CHCs (also known as Federally Qualified Health Centers or FQHCs) are non-profit clinics that share a mission of making comprehensive primary care accessible to anyone regardless of ability to pay. We provide services on a sliding fee scale based on family size and household income. We want to be sure that you get the care you need and will work with you to determine if you are eligible for any coverage, or if you need to set up an affordable payment plan.

How do I make an appointment?

For all medical appointments in Prescott and Prescott Valley, please call (928) 583-1000. For medical appointments in Cottonwood, call (928) 639-8132.

For all dental appointments, please call (928)583-1000 Prescott Valley or (928) 639-8132 and option 8 for either one. 

CHCY’s call center is open from 8:00 a.m. to 5:00 p.m. Monday through Friday.

What information should I bring for my appointment?

Please bring the following documents with you for your appointments:

  • Current government-issued photo ID.

  • Insurance Provider Card(s) and/or AHCCCS ID Card(s)

  • A list (or the bottles) of all current medications.


If you are bringing in a list of your medications, please make sure that it also includes the dose of the medication and how many times you are taking it.


Health Insurance and Sliding Fee Scale

We welcome all patients and accept most major health insurance plans, Medicare, and AHCCCS plans.

As an Federally Qualified Health Care (FQHC) facility, your income is vital to insure that you pay the lowest possible price for our services.  Completing our brief Eligibility Interview where we capture your household income and family size, we can alert your chart to receive any sliding fees appropriate under your Federal Poverty Level.  Adjustments for uninsured are set prior to your visit, whereas adjustments if you are insured are applied after we receive your Explanation of Benefits (EOB).

Sliding Fee Scale

What should I bring for Sliding Fee Scale eligibility?

In order to determine eligibility for the sliding fee scale, please bring the following:

Proof of Income - Documentation of source of income for a one-month period, (paycheck receipts, social security documents, unemployment receipt or pension).

**If you are unable to bring in proof of income or are unemployed our front office clerks will have you fill out a Self-Declaration at the time of your visit. This form will be used to determine if you are eligible for the Sliding Fee Scale or Under-Insured Program.

Family Size:  Husband and wife and their children (see dependent).  Unmarried individuals with children in common also can be counted as a household, however, unmarried individuals without children in common are counted separately.

How early should I arrive for my appointment?

A new patient should plan to arrive 30 minutes before their first appointment time to complete new patient check-in.

Returning patients should plan to arrive 15 minutes before their appointment to check-in. 

Who can help me find other resources?

Our staff can connect you with our Care Coordination team, Monday – Friday, 8 a.m. to 5 pm. Care Coordinators work with patients at all our locations to connect them to the best resources available, including housing, food bank assistance and more.

What if I need a referral?

All referrals must be initiated by a provider after a face to face visit that addresses the need for one. This is required to support your insurance to pay for the specialty visit and the specialist to accept the referral.  Cost of specialist referrals depends on each individual’s insurance coverage.  Those who are uninsured may be eligible for financial assistance on a case by case basis and/or the availability of funds.

Using the Patient Portal

Once you are enrolled as a patient, you can sign up for the Patient Portal, a secure web-platform where you can access your lab tests, ask for prescription refills, or send message to your provider with questions. You can also request an appointment by sending us a message through the Patient Portal.

Please speak to our receptionist to sign up for the Patient Portal. You will need an email account and access to the Internet.

What’s the best way to talk with my provider between appointments?

The best way to communicate with your provider is to send a secure message through the Patient Portal.  You may also call us during regular business hours.  For urgent needs after business hours, we have a call service that will connect you with an on-call provider.

How can I see a behavioral health provider?

You need to be an established medical patient in order to see a behavioral health provider at CHCY.

Are your facilities ADA compliant?

Yes, all our facilities are fully accessible.

Are walk-ins available?

Yes, walk-ins will be accommodated but you may have to wait until you can be worked in between patients, but appointments are preferred.

What is your cancellation policy?

We ask that you contact us at least 24 hours in advance if you need to cancel your appointment.

If I am unable to pay my balance in full is it possible to make payment arrangements?

Yes, if you have difficulty paying your bill, contact the billing office to discuss a payment plan.

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